1  Who are we?

Parent Hub is a trading name of Nexus Software Platforms Ltd. Parent Hub is registered with the Information Commissioner’s Office (ICO) under Data Protection Registration Number ZA051179.

We provide a smartphone app-based communications platform that helps schools and teachers communicate with parents more conveniently.


2  What data do we process and how do we use it?

Parent Hub collects two types of information about you:

1. Information that you voluntarily provide by registering for and using the service.
2. Information collected automatically as a result of you using the service.

The types and amount of information we collect depends on whether you are a teacher or a parent and are explained in more detail in the sections below.

2.1  Information you provide to us

2.1.1  Account Creation and Profile Information

Parent Hub collects the minimal amount of personal information from parents and teachers necessary to create accounts on our service. We ask everyone for an email, which is used for account creation, verification and login as well as a name so you can see who messages are being sent to or received from. This name is entered by you when completing your profile and, as such, Parent Hub has no control over its accuracy.

We will use the information collected during registration to contact you with service updates, reminders and information about any new Parent Hub features or services. We will not disclose any personal information to any third party, except for those required by law, unless you have opted in to email marketing by our partner companies at the time of registering for the service.

2.1.2  Class/Group Information

Teachers, when using the service, create ‘Channels’ which may represent class groups or school teams, for example. The name of a Channel is defined by the teacher and the accuracy of the Channel name is the responsibility of that teacher.

2.1.3  Inviting others

Teachers can invite parents and other teachers to join Parent Hub. To do this, teachers enter the email address of the person they wish to invite. These email addresses are stored by Parent Hub and will be used to send an invitation email to the invited person. Accuracy of the entered email address is the responsibility of the teacher entering.

2.1.4  Sending posts

Teachers can broadcast messages, which may also include documents and pictures, to the parents who have signed up for the service and opted to subscribe to the teacher’s Channel(s). Teacher’s profile pictures, if created, are shared with these parents on each one of these posts. All content posted by a teacher is the responsibility of that teacher and Parent Hub do not check this content. The content of all messages, including attachments, is stored by Parent Hub, to provide the service and to help teachers keep a log of their communication with parents.


2.2  Information collected automatically

Like most online services, we may automatically receive and store information from your browser or smartphone app whenever you use the service. For example, we may record the frequency and duration of your visits to Parent Hub, or the number of times you click on particular buttons. If you use Parent Hub on different devices, we may link the information we collect from those devices together to help us provide a consistent service across those different devices.

2.2.1  Cookies

Cookies are small text files, typically made up of letters and numbers, which are downloaded on to your computer or mobile device when you access certain websites. Cookies allow a website to recognise your device.

We use both session and persistent cookies: a session cookie disappears after you close your browser; a persistent cookie remains after you close your browser (although it can be removed) and may be used by your browser to identify you on subsequent visits to the Service. We do this to help make the service work better for you, for example to …

For more information on cookies, please visit www.allaboutcookies.org.

2.2.2  Device Information

We collect device-specific information such as your device type, operating system, hardware version and signal strength. This helps us to see how Parent Hub is performing on your particular device, so we can improve the service for you and others using the same sort of device.


3  What do we do with this data?

All data is used in accordance with the Data Protection Act of 1998. Data processed by Parent Hub is used for the following purposes:

– Providing and improving the Parent Hub service;

– Contacting you to respond to support requests or to provide proactive technical or other support;

– Sending you information about new features or Parent Hub services we believe you may be interested in; and

– Compliance with legal requirements



4  Will Parent Hub share any information it collects?

4.1  Sharing with Third Parties

When registering, parents and teachers are asked if they want to receive information from Parent Hub’s carefully selected partners. These may include companies or organisations that provide products or services for teachers or parents that we think you may find useful.

Unless you choose to opt-in to receiving information from these third parties, Parent Hub will never share your information, unless necessary to do so to comply with the law.

4.2  Sharing with Nexus Software Platforms’ Companies

Over time, Nexus Software Platforms (of which Parent Hub is a trading name) may grow and reorganise. We may share your information with further subsidiaries of Nexus Software Platforms or joint venture partners or companies that we control. Any data shared amongst such companies will do so in a way that is consistent with this Privacy Policy.

4.3  Change of control

In the event that all or a portion of Parent Hub or its assets are acquired by or merged with a third party, personal information that we have collected from users would be one of the assets transferred to or acquired by that third party. This Privacy Policy will continue to apply to your information, and any acquirer would only be able to handle your personal information as per this policy (unless you give consent to a new policy). If you do not consent to the use of your personal information by such a successor company, you may request its deletion from the company.

In the unlikely event that Parent Hub goes out of business, or files for bankruptcy, we will protect your personal information and will not sell it to any third party.


5  Where is my data stored?

Parent Hub is a cloud-hosted service, which means that we do not run the service from, or store any data on, servers belonging solely to us. Instead, data is hosted by Microsoft on their Azure cloud platform. Microsoft or its affiliates cannot access any of the data collected or processed by Parent Hub.

All data is stored and processed within the European Union (EU). If you are using the service from anywhere outside of the EU where laws governing data collection and protection are different, please note that you may be transferring personal information outside of those areas to the EU. By using the service you consent to this and to the use and storage of personal information in accordance with this privacy policy.


6  Changes to our privacy policy

We keep our privacy policy under review and you can see when this policy was last updated at the top of this page. We encourage you to come back and review this Privacy Policy from time to time so you are aware of any changes made but you will be notified directly, either through the service or by email, of any significant changes made.

If you don’t agree with any changes that may be made, you may terminate your account by contacting support@parenthub.co.uk. By continuing to use the Service after the revised Privacy Policy has become effective, you acknowledge that you accept and agree to the current version of the Privacy Policy.


7 Your rights

In accordance with the Data Protection Act you can find out what data we hold about you and ask us not to use any of the information we collect. If you would like to raise a request for your personal information please contact us at support@parenthub.co.uk.

For more information on the procedure for requesting your personal information please see the ICO website (www.ico.org.uk).


8  Links to other websites

Parent Hub, in any of its forms, may contain links to and from other websites. This privacy policy only applies to Parent Hub websites or apps and does not cover other sites or services that we link to.

If you click through to another website from a Parent Hub service, read the privacy policy on that website to find out what it does with your information.